24-Hour Cancellation Policy

You are very important to the Belleza team. We hold your appointment just for you and ask that if you must cancel or reschedule, please do so with 24-hour notice. This way, we will be able to adjust our schedules accordingly and possibly accommodate clients on our waiting list. We do of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee each time. Here is our general breakdown of cancellation policies:


  • A credit/debit card must be placed on file to secure all appointments. Card information is stored in an encrypted system, so staff members will only be able to see the last four digits of the card on file.
  • You may be asked to leave a $50 deposit on file, depending on the service you're requesting. Otherwise, we will only ask for a card number as a security.
  • If you cancel less than 24 hours, or "no-show" to your appointment, you will forfeit your $50 deposit. If you left your card on file in lieu of a deposit, your card will be processed the $50 deposit fee.
  • If you leave a deposit for your appointment, this deposit will be applied towards your purchase. If you make it to your appointment and decide to forego treatment or we decline treatment, your deposit will be returned to the same payment method it was made on.


As a courtesy, we send email and texts at least 24 hours prior to confirm the date and time of your appointment. If we only leave a message or cannot reach you at all, please understand that it is your responsibility to remember your appointment date and time in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.

Late/Tardy Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 5-10 minute grace period. After that time, we will call to check in on you. If we do not hear from you past the 15 minute mark, we will assume you will not be arriving. If you will be running more than 15 minutes late, we may need to reschedule your appointment based on our availability for that day.

Refund Policy

Services: We do not offer refunds on any treatment services. Both aesthetic and skincare services fluctuate from person to person. Your desired outcome is what we wish to always achieve, but cannot be guaranteed. Pre-paid spa services or packages cannot be refunded for cash/credit value, but can be refunded to a gift card for use any Belleza Med Spa & Clinic location for any other services provided by Belleza Med Spa & Clinic staff. Any services already provided for that have unsatisfactory results, we offer corrections for the treatment areas at no additional cost.


Products: Skincare products may be returned for a gift card of equal value or exchanged for other products up to 14 days after original date of purchase.


Confidential Photography Policy

Pre- and post-treatment photos are a mandatory part of your confidential medical records at Belleza Med Spa & Clinic. Your photos will not be copied, shared, or distributed without your informed consent. We reserve the right to refuse service and/or treatment if you refuse to consent to these photos.


Children Policy


For the safety of your children as well as overall patient experience, we do ask that childcare arrangements be taken into consideration prior to your appointment.

Share by: